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By John Kristensen of Kristensen, LLP posted in News on Tuesday, July 6, 2021.
Airbnb’s $50 Million-a-Year Secret: Behind The “Trust-and-Safety Department”

About two weeks ago, on June 15, 2021, Bloomberg Businessweek published an article by Olivia Carville titled, “Airbnb is Spending Millions of Dollars to Make Nightmares Go Away.” Even though the article shook up the public’s perception of Airbnb, it should come as no surprise.


In short, Carville discusses how in 2015, a “guest” – a user or renter of a property through the app – was sexually assaulted in the Airbnb property she’d reserved in New York City. The story didn’t make local news at the time, and Airbnb was never mentioned in court. It turned out that Airbnb had hushed the victim by compensating for her expenses in the fallout of such a traumatic life event. It wasn’t until more than 2 years after the incident that Airbnb arrived at a $7 million settlement with the victim. 


The team responsible for handling such incidents at Airbnb is called the, “Trust-and-Safety Department.” The fact is that they’re anything but trustworthy and keepers of safety. Carville goes on to note that Aribnb spends around $50 million annually covering the costs of dangerous incidents that occur with hosts or guests, and damages to property. A lot of this money goes towards settlement agreements in which victims of crimes that occur in Airbnb properties, including involving property hosts, are rushed to sign settlement agreements and nondisclosure agreements. Airbnb’s goal is to silence victims and mitigate their liability, and this is plain wrong. 


If you or someone you know has been victimized in any way, shape, or form by Airbnb – whether in a property you booked through the app or by a host who’s Airbnb you rented – contact us immediately for a free and confidential consultation. Avoid Airbnb and their “Trust-and-Safety Department” at ALL COSTS. Certainly don’t accept any compensation or “free” gifts, bookings, or travel reservations of any sorts, and do not sign any paperwork or provide any written or verbal statements.


Kristensen LLP has years of experience and success in representing victims in third-party civil cases, and has obtained millions of dollars in settlements for its clients. After a serious incident in which you’re victimized, as is the case for so many Airbnb users that have been silenced without a fraction of justice, we know that it’s difficult to know what to do and the next steps can be confusing. Let us be the buffer between you and the people who pretend to be concerned about your safety, bring all responsible parties to justice, and get you the compensation and support you deserve!